Company Policies

Shipping Policy
Returns, Refunds and Exchanges Policy
Payment Policy
Privacy Policy

Shipping Policy

Turnaround

All in stock orders are shipped within 48 hours Monday - Friday 8am - 5pm.  Large orders may drop-ship from manufacturer.  Include phone and email on order for shipping updates.

Carriers

We use the following carriers to deliver our orders:
    USPS
    UPS
    FedEx
    LTL

Product is packaged well for transit, but sometimes accidents happen.   Refuse to accept delivery of all packages that are obviously damaged or with broken glass sounds.  Note damage on truckers paperwork, B.O.L., delivery receipt.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight and dimensional size of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to change your order if you decide not to accept.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

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Returns, Refunds and Exchanges Policy

How To Return An Item:     All returned product must have a return authorization number.   Returned product will be inspected for defects and replaced or refunded if found defective. 

A 25% restocking fee will be required for return of new, undamaged product.   To return new, unused, unbroken items, they must be in its original packaging and in unused condition, unless there is a manufacturer defect.  You must return the item within 30 days of your purchase.

1. Please email info@airwater.com or call to request a Return Authorization Number for returns.
2. Mail or UPS your returned item to:
        Airwater.com
        Returns Department Tracking #
        PO Box 620332
        Middleton, WI 53562
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. These include music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 25% restocking fee, this will be deducted from your refund.   We also do not refund the original shipping and handling that you paid on the order.

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Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover) or
Check/Money Order/Cash Payment required prior to Shipment and Delivery

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will not be charged, or any charges will be refunded/canceled.

Mailing Address For Check/Money Order
        Airwater.com - Accounting
        PO Box 620332
        Middleton, WI 53562

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Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
    Billing Address
    Shipping Address
    Email Address
    Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

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